MAINTENANCE NOTIFICATION PROCESS
Should you decide to have service performed outside of your selling dealer, it is important that you contact us prior to having any maintenance performed. Notifying us will ensure we have a record of all maintenance performed.
Below are the maintenance notification steps.
Step 1
Choose a licensed repair facility to perform your maintenance. We do not provide a list of authorized dealers, so the choice is yours.
Step 2
Call to notify us of where you plan to have your vehicle serviced along with the scheduled maintenance services you plan to have performed. Remember, you must complete this step prior to having the maintenance performed. Call the administrator at 844-350-2749 to report any maintenance performed outside of Gerald Dealership.
YOU WILL NEED THE FOLLOWING INFORMATION DURING THE CALL:
• Gerald Lifetime Warranty agreement number or last 8 digits of VIN
• Date of scheduled maintenance appointment
• Name of the licensed repair facility where you are having maintenance performed
• Maintenance you are going to have performed
• Current mileage on odometer
• Any additional questions you may have
Step 3
Follow all customary maintenance instructions outlined in your agreement. Contact us with any questions or for additional guidance at anytime.
Remember, that although you must notify the administrator in advance of any maintenance performed outside of our dealership, neither we nor the administrator will ever require you to return to our dealership or any other specific repair facility for maintenance. The purpose of the call is so that they can keep records of all work you have performed. Failure to notify the administrator will result in a denial of coverage.
Below are the maintenance notification steps.
Step 1
Choose a licensed repair facility to perform your maintenance. We do not provide a list of authorized dealers, so the choice is yours.
Step 2
Call to notify us of where you plan to have your vehicle serviced along with the scheduled maintenance services you plan to have performed. Remember, you must complete this step prior to having the maintenance performed. Call the administrator at 844-350-2749 to report any maintenance performed outside of Gerald Dealership.
YOU WILL NEED THE FOLLOWING INFORMATION DURING THE CALL:
• Gerald Lifetime Warranty agreement number or last 8 digits of VIN
• Date of scheduled maintenance appointment
• Name of the licensed repair facility where you are having maintenance performed
• Maintenance you are going to have performed
• Current mileage on odometer
• Any additional questions you may have
Step 3
Follow all customary maintenance instructions outlined in your agreement. Contact us with any questions or for additional guidance at anytime.
Remember, that although you must notify the administrator in advance of any maintenance performed outside of our dealership, neither we nor the administrator will ever require you to return to our dealership or any other specific repair facility for maintenance. The purpose of the call is so that they can keep records of all work you have performed. Failure to notify the administrator will result in a denial of coverage.